Privacy Policy

Introduction

Água Lusa – Artes de Alcobaça takes its responsibility for the privacy of your data seriously and therefore clarifies what personal data we collect and for what purposes.

Section 1 – Scope

  1. This privacy policy applies to all personal and sensitive data processed by Água Lusa – Artes de Alcobaça, owned by Ana Rafaela Vicente Pereira. holder of NIF 229 387 144, with registered office at Praça D. Afonso Henriques, nº10 r/c, 2460-030 Alcobaça and which reach us through any channel available for this purpose: website, paper, telephone or email. We recommend that when you send us personal or sensitive information, you take all possible care to protect your information when it is delivered.

Section 2 – Data controller

Água Lusa – Artes de Alcobaça, as the party responsible for processing your personal data, guarantees that:

  1. The processing of your personal data is carried out within the scope of the purpose(s) for which it was collected or for purposes compatible with the initial purpose(s);
  2. It will only collect personal data that is necessary for the respective purposes, and no unnecessary or superfluous data will be collected;
  3. It does not disclose or share your personal data for commercial or advertising purposes.

Section 3 – How we use personal data

Your personal data provided in orders, communications, complaints, social networks and on the website will only be used for:

  1. Commercial purposes;
  2. Management of the processes of the specific object for which they are intended;
  3. Collection of the information you provide and the content of the messages you send, such as comments, suggestions and complaints;
  4. Sending your data to other entities involved in your purchase process, such as carriers.

Section 4 – Personal data we collect

The personal data that Água Lusa – Artes de Alcobaça collects may include, among others, the following:

  1. Identification: name; VAT number;
  2. Financial/Payment data: bank identification number;
  3. Institutional data: institutional e-mail;
  4. Contact details: address; e-mail address; telephone/mobile number;
  5. Image: photographs.

Section 5 – Situations in which we share data

We will only share your personal data with third parties in the following situations:

  1. With your express consent;
  2. Compliance with legal obligations;
  3. In the performance of public interest/public authority duties.

Section 6 – Security of personal data

We use a set of appropriate security technologies and procedures to protect unauthorized access, use or disclosure of personal data.

Section 7 – How to access and control your personal data

At your request, we allow you to access, rectify, restrict or erase your personal data. You also have the right to object to the processing of your personal data. If the use of your personal data is based on consent, you have the right to withdraw it, without compromising the validity of the data processing carried out up to that point.

Regarding access to personal data, you can:

  1. Access your data;
  2. Know who has access to your data;
  3. Know how your data is processed;
  4. Know what your data is used for;
  5. Request your data in a portable format;
  6. Right to be forgotten: ask for my data to be deleted.

Section 8 – Retention of personal data

Your personal data is stored by Água Lusa – Artes de Alcobaça and/or its service providers only to the extent necessary to fulfill our obligations and only for the time necessary to fulfill the purposes for which such data was collected, always in accordance with applicable data protection laws. When the need for processing of your personal data by Água Lusa – Artes de Alcobaça ceases, we will delete it from our systems and/or records, and/or we will take measures to anonymize it appropriately, so that it cannot allow the identification of the person to whom it refers (except if we need to keep this information in order to comply with the legal obligations to which Água Lusa – Artes de Alcobaça is subject).

Section 9 – Cookies and similar technologies

  1. Água Lusa – Artes de Alcobaça uses cookies on its website. Cookies are small text files stored on your computer that are used to collect information about your device and information about your user experience. This information is used to record the number of visits made and compile statistical information about site activity.
  2. Água Lusa – Artes de Alcobaça uses the following cookies:
    1. Preference cookies: allow our website to remember information that changes the way the website behaves or is displayed, such as the preferred language or the region the user is in, and can help change the size of text, font and other parts of web pages that the user can customize;
    2. Security cookies: authenticate users, prevent fraudulent use of login credentials and protect user data from unauthorized third parties;
    3. Analytics cookies (Google Analytics): Google Analytics is an analytics tool from Google that helps us understand how visitors engage with our services by using a set of cookies to collect information and usage statistics from website reports without personally identifying individual visitors to Google.
  3. In accordance with the information provided above, as a user, you expressly consent to the use of the cookies referred to for the purposes intended for each of them. You can set your browser not to accept cookies and the websites mentioned above explain how you can remove them. However, the non-acceptance of cookies may result in the incorrect execution of some functionalities of the website.

Section 10 – Social networks

Água Lusa – Artes de Alcobaça is present on the social network Facebook, through facebook.com/agualusaartes and on Instagram, through instagram.com/agualusaartes. Leave your comments and suggestions here with the confidence that we do not use your personal information for profiling. As Facebook is a third-party application, we advise you to consult Facebook’s Privacy Policy to find out about your rights.

Section 11 – Contact information

For more information about Água Lusa – Artes de Alocbaça’s privacy practices and your rights, please send an e-mail to [email protected].

Section 12 – Changes to this privacy policy

Our privacy policies are reviewed regularly and any changes will be posted on this website. The last update was on July 3, 2024.

Section 13 – Purposes of our website www.agualusaaartes.pt

On our website we provide information on everything that may be of interest to the Customer, from promotions, news, ways to buy, store hours and location, etc.

Section 14 – Industrial and intellectual property rights

  1. The user is obliged to respect the industrial property rights of Água Lusa – Artes de Alcobaça and any third parties. The use or granting of access to the website does not imply the granting of any rights to trademarks, trade names or any other distinctive sign used on it.
  2. The user may access the website on their terminal whenever it is for private use, without any commercial purpose, and it is therefore forbidden to exploit, download, reproduce, distribute, modify, publicly communicate, assign, transform or use the content of the website for public or commercial purposes. Likewise, the content of the website is the intellectual property of Água Lusa – Artes de Alcobaça, without it being understood that any of the exploitation rights or any other rights that exist or may exist in such content beyond what is strictly necessary for the correct use of the website are transferred to the user by virtue of the use provided by this legal notice.

Section 15 – Length of service

Água Lusa – Artes de Alcobaça does not guarantee the availability and continued operation of the site. Access to the site lasts indefinitely; however, Água Lusa – Artes de Alcobaça reserves the right to suspend, without prior notice, access to users who, in its opinion, do not comply with the rules of use of its site, and to exercise appropriate legal measures.

Section 16 – Purpose

  1. You expressly declare that you authorize the collection or updating of your contact data, for integration into the files of Água Lusa – Artes de Alcobaça, for the purpose of customer management and commercial relations, under the terms of the Personal Data Protection Law – Law No. 58/2019, of August 8, through automated processing and profiling, through all available communication channels, including electronic means.
  2. Express consent will be exercised through acceptance at www.agualusaartes.pt for all associated domains and subdomains, in person at our store, by email, by filling in forms for competitions in which they participate freely or by telephone (customers who contact us to place orders by telephone).
  3. The contact details collected will be kept for as long as the purpose for which they were processed is fulfilled, or until the right to object, rectify or erase them has been exercised.
  4. Without prejudice to any registrations on national opposition lists, the express consent of the Customer, declared in the online store, before an employee in person in the physical store, by email, by filling in forms for competitions in which they participate freely or by telephone (customers who contact us to place orders by telephone), will remain valid. Except in the case of express opposition to the sending of communications for the purposes listed, addressed to Água Lusa – Artes de Alcobaça, under the terms indicated below.